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Frequently Asked Questions

General Questions

How do I apply for financing? Is there any paperwork involved?
In order to apply, you must schedule a demo call with one of our Credit for Comfort representatives. Once the call is completed, you will be sent a form, which has all the necessary fields to get your application started with each one of our financing partners. The application process on the Credit for Comfort application is 100% paperless. However, outside of the consumer application flow, you should collect a standard signature proving that the customer agrees to pay for your services. The format of this signature will be suggested by the different finance partners.
What is Prime Financing?
Prime financing is a loan category given to borrowers who have good to excellent credit scores. Generally, prime loans are the most competitive loans with the lowest interest rates.
What is Second Look financing?
Second Look financing refers to a loan that is offered to consumers who do not qualify for Prime loans but are just below the credit score threshold required by Prime lending.
What is PACE Financing?
Property Assessed Clean Energy (PACE) enables low cost, long-term financing for a variety of energy efficiency, renewable energy, water conservation, storm protection and seismic improvements. PACE financing is repaid as a special assessment/tax on the property’s regular property tax bill and can be used for improvements on commercial and residential properties. The special tax/assessment is secured by a continuing lien on the property.
What types of products and services qualify for financing?
All products, installations, warranties, visit fees and other services.
How much does each transaction cost me per lender?
With Greensky and Fortiva, there is a “merchant fee” or “dealer discount” associated with each rate. This number is a percentage of the amount being financed, so the amount itself varies with each transaction. Ygrene has no fees.

Questions about the App

Is Credit for Comfort a financing company?
No. Credit for Comfort isn’t a bank or a lender, it’s a software platform that brings multiple financing partners under one application.
Does using the Credit for Comfort app cost me money?
No. Using the Credit for Comfort app is free. However, each financing partner may have contractor fees based on the chosen financing plans. Keep in mind that, in the case of Greensky, payment is processed like a credit card so your standard processing fees apply.
Is there any training I need to do before I can use the app?
Yes. You will have to complete a mandatory training with each finance partner you've been approved with. You will also have to go through a short training with Credit for Comfort before transacting.
Can I have multiple users on my Credit for Comfort account?
Yes. After your account with Credit for Comfort is set up, you will be able to add multiple team members.
Can I have a link on my website so customers can apply for financing directly?
We are currently building this functionality, but it is not available yet. With our Easylink feature though, you can make it even more convenient for your customers by emailing or texting them their application directly so they can fill it out at their convenience.

Questions about application process

What information do I need to provide when applying for a loan?
We’ll send you the link to apply once you complete a call with us. You will then be issued a new Merchant ID.
How long does the application process take for each lending partner?
Once you’ve been approved and trained by our finance partners, we'll email you your Credit for Comfort credentials so that you can start transacting. This process can take as little as 2-3 days.
Does the finance partner I apply with need to pull my credit score in order to enroll? If so, is it a hard or soft pull?
To enroll as a contractor in the Greensky program, only in cases of sole proprietorship will a hard credit pull be required. Fortiva posts a promotional inquiry (soft-pull) at a business credit bureau as part of its merchant underwriting. When applying for Ygrene, compliance will check your credit and it will show as a hard pull.
Can I apply to both Prime and Second Look lender partners?
Yes, you can start an application with any one of our finance partners, and apply to both Prime and Second Look partners.
Can I have a link on my website so customers can apply for financing directly?
We are currently building this functionality, but it is not available yet. With our Easylink feature though, you can make it even more convenient for your customers by emailing or texting them their application directly so they can fill it out at their convenience.

Questions about Greensky

What is Greensky?
Greensky® LLC is a third-party service provider and program administrator to federally insured, federal and state-chartered banks that provide consumer loans under the Greensky programs. Greensky helps businesses grow by giving them the ability to offer credit to their customers. Greensky works with bank partners to provide program loans to customers in merchant, provider, and retailer networks nationwide. The Greensky programs serve customers ranging from the world’s largest and most demanding businesses to small and medium businesses and consumers nationwide.
How does Greensky lend money?
Greensky provides loans by supporting federally insured, federal and state-chartered financial institutions. They are not a bank but a technology platform credit-provider.
What are the requirements to offer financing through Greensky?
Firstly, you must be a US citizen and have a valid social security number. Greensky also requires you to have been at least 2-years in business. Additionally, Greensky requires you to be able to accept credit card payments. Your approval will then be based on overall creditworthiness.
What is the credit limit a person can secure through Greensky?
The credit limit offered through Greensky is $50,000
Can I have a link on my website so customers can apply for financing directly?
We are currently building this functionality, but it is not available yet. With our Easylink feature though, you can make it even more convenient for your customers by emailing or texting them their application directly so they can fill it out at their convenience.
How do I get a rate sheet from Greensky? And how do I know which rates to select?

Once you complete a call with us, we'll email your our rate sheet. You can schedule a call here

We work together with our finance partners to always recommend the rates that work best for your business and for your customers. During your training, you will review the rate sheet with trained professionals to gain a better understanding of the costs and benefits associated with each plan so you can make an informed decision.

How do I get paid through Greensky?

The shopping pass inside the loan agreement, that is generated once an offer is accepted, contains a 16-digit number and a CVV. This is then shared with the contractor by the consumer when they feel they are satisfied with the job performed and are ready to pay. The number is then processed as a regular credit card.

Can I use my existing Greensky account?

In order to transact on the Credit for Comfort platform, you must reapply under our sponsor number
We'll send you the link to apply once your complete a call with us.
You will then be issued a new Merchant ID.

Questions about Fortiva

What is Fortiva Retail Credit?
Not all customers fit into the traditional lending format, and a credit score does not always give the whole picture. Fortiva Retail Credit’s Second Look financing option offers a payment alternative with longer terms and lower payments than tertiary lending options (depending on industry).
What are the requirements to offer financing through Fortiva?
Firstly, you must be a US citizen and have a valid social security number. Fortiva also requires you to have been in business for at least 2 years. Additionally, Fortiva requires a minimum of $1 million in annual sales. Approval will then be based on your overall creditworthiness.
Why is the Fortiva Retail Credit program good for homeowners?
Nearly 50% of all home improvement projects over $5,000 require financing. The Fortiva program allows for a wider range of customers to secure funds by granting approval to people with FICO scores below 500. This typically allows 25-50% more homeowners to qualify for financing who would not get approved through a traditional prime-lender bank.
What is the cost of offering Fortiva's Second Look Financing?
There is a competitive credit risk-fee per transaction due to approving customers with less creditworthiness that prime lenders would not approve.
How do I get a rate sheet from Fortiva? And how do I know which rates to select?
Once you complete a call with us, we'll email your our rate sheet. You can schedule a call here. We work together with our finance partners to always recommend the rates that work best for your business and for your customers. During your training, you will review the rate sheet with trained professionals to gain a better understanding of the costs and benefits associated with each plan so you can make an informed decision.
How do I get paid through Fortiva?
You will get paid through ACH deposit.

Questions about Ygrene

What is Ygrene?
Ygrene’s award-winning PACE program provides 100%, no money down PACE financing to help property owners make cost-effective energy efficiency, renewable energy, water conservation, safety and storm protection improvements to residential, multifamily, commercial and agricultural buildings. Eligibility is based on equity and the property owner’s ability to pay, among other factors. No minimum FICO score is required. Payments can be spread out up to 20 years and the property owner’s first annual payment may be deferred for up to one year or longer, subject to underwriting guidelines, approvals and date of funding.
What are the benefits of Ygrene financing for property owners?
As a competitive alternative to credit based financing, Ygrene offers some unique benefits that appeal to property owners:
  • No minimum FICO score required
  • Up to 20 year terms = lowest effective monthly payments
  • No payments for up to a year or more
  • 100% financing and no money down
For PACE, is there any lien or equity put on my home?
PACE financing is repaid as a special assessment/tax on the property’s regular property tax bill and can be used for improvements on commercial and residential properties. The special tax/assessment is secured by a continuing lien on the property.
Does the PACE assessment transfer to the new owner if the property is sold?
If you sell your property, the PACE payment may transfer to the new owner. Keep in mind that property taxes are legally transferrable when you sell or refinance your property. However, most mortgage lenders require full repayment, or payoff, of any remaining special tax/assessment upon sale or refinance. If you’re considering selling or refinancing anytime soon, check with your lender first.
How do I get paid through Ygrene?
You will get paid through wire transfer once all funding conditions are received, including the property owner’s sign off.

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